Warranty and Returns

At LGG Auto Parts, we are dedicated to providing top-quality, reliable auto components that meet or exceed industry standards. We recognize that purchasing vehicle parts requires trust, and we stand by our products with a comprehensive Warranty and Returns Policy to protect your investment. Our warranty guarantees our commitment to quality and performance, while our returns policy ensures a straightforward process if you need to return an item. Please review the following terms carefully to understand your rights and responsibilities under our policy.

 

Limited Warranty Coverage

 

LGG Auto Parts offers a limited warranty on all qualifying parts purchased through our website. This warranty covers defects in materials or workmanship under normal use conditions. The warranty period varies depending on the type of part purchased and will be indicated in your order confirmation. This coverage is designed to give you peace of mind that our products are free from significant defects. However, it excludes parts that have been improperly installed, misused, or altered in any way. To qualify for warranty coverage, parts must be used for their intended purpose and installed according to industry standards.

 

Warranty Duration

The limited warranty period begins on the original purchase date and can range from 90 days to one year, depending on the part category. The exact warranty period for each part will be outlined in your purchase receipt, which we recommend keeping for your records. This timeframe allows you to assess the part’s performance under regular conditions. Please note that once the warranty period ends, no claims will be accepted. If an extended warranty is applicable, it will be clearly stated in the product documentation.

 

Warranty Claim Process

To initiate a warranty claim, contact LGG Auto Parts’ customer support team at lggautoparts@gmail.com, providing your order number, proof of purchase, and a detailed description of the issue, including photos if possible. Our team will review your claim for eligibility and may request the return of the defective part for inspection. If approved, we will arrange for a repair or replacement according to the warranty terms. All claims require prior authorization, and parts returned without a valid Return Merchandise Authorization (RMA) will not be processed. We strive to handle warranty claims promptly to minimize any inconvenience.

 

Returns Eligibility and Process

Eligibility for Returns: LGG Auto Parts offers a 30-day return policy, allowing customers to return parts within this timeframe for any reason, provided they are unused and in original packaging. If a return is requested after this period, it will only be accepted under a valid warranty claim. The parts must be undamaged, unaltered, and show no signs of installation to be eligible. This policy ensures that returned items can be restocked for future customers in pristine condition.

 

Return Process: Before returning any items, contact our customer support team to obtain an RMA. This number helps us efficiently manage returns. Items sent without an RMA will not be accepted and may incur additional fees. Return shipping costs are the customer's responsibility unless the item is defective. Following these steps ensures a smooth returns process, prioritizing customer satisfaction and quality.

 

Exclusions and Limitations

Warranty and returns coverage do not apply in specific situations. Parts subjected to improper installation, misuse, or unauthorized modifications are excluded. This policy also does not cover damage caused by accidents, extreme weather, negligence, or other external factors. Consumable items, such as filters and brake pads that naturally wear over time, are excluded. Additionally, labor costs for installation, removal, or other incidental expenses are not covered. These exclusions help ensure fair practices, addressing only genuine defects within our control.

 

Non-Transferable Warranty

The warranty and return eligibility at LGG Auto Parts are exclusively available to the original purchaser and are non-transferable. This means that any transfer of ownership voids the warranty, making subsequent owners ineligible for claims. Limiting coverage to the original buyer ensures clarity and accountability in our warranty and return services. This is especially relevant for second-hand purchases, where the product’s history may be unclear.

 

Replacement or Repair under Warranty

 

If a part qualifies as defective under warranty, LGG Auto Parts reserves the right to either replace it with a new or refurbished item or offer repair services at our discretion. Replacement parts will match the original specifications of the defective item. If repair or replacement is not feasible, store credit or other options may be considered. Please note that any replacement or repair does not extend the original warranty period.

 

Return Policy for Non-Defective Items

 

For non-defective parts returned within the 30-day window, we may issue a refund or store credit after inspecting the returned items. All parts must be in original condition, unused, and in their original packaging. For non-defective returns, a restocking fee may apply to cover administrative costs. Shipping fees for non-defective returns are the customer's responsibility. Proper packaging is essential to avoid damage during transit, as damaged items may result in rejection of the return.

 

Limitation of Liability

 

LGG Auto Parts’ liability under this warranty and returns policy is strictly limited to the cost of the defective or returned part. We are not liable for incidental or consequential damages, such as towing, rental costs, or loss of vehicle use. This limitation ensures our liability is focused on the products themselves, as per the terms of sale. For costs like labor or diagnostic fees, we recommend consulting certified professionals, as these expenses are not covered under our policy.

 

Contact Us

 

For questions or assistance with warranty claims, returns, or general inquiries, please reach out to our support team at lggautoparts@gmail.com. LGG Auto Parts is dedicated to providing prompt and clear support to resolve your concerns. Whether you need advice on part compatibility, clarification on policy terms, or assistance with the returns process, we are here to help. Customer satisfaction is our priority, and we strive to make every interaction positive.